FAQs

Looking for help? Here are our most frequently asked questions. Everything you need to know about Norspace and our processes.

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  • For regular or long-term hire, we recommend opening a credit account.
  • For one-off or short-term hire, we require payment in advance of delivery.
  • Complete the credit account application online.

      • For LTD / PLC Companies Credit Application click here.
      • For Sole Traders / Partnerships Credit Application click here.
      • For Private Individual Credit Applications click here.

    Alternatively, you can download and print our account application.

    • To download the LTD / PLC Companies Credit Application Form click here.
    • To download the Sole Traders / Partnerships Credit Application Form click here.
    • To download the Private Account Credit Application Form click here.

    Send the completed application by e-mail to info@norspacehire.co.uk or by post to 2 Glenavy Road, Upper Ballinderry, Lisburn, BT28 2EU.

    When your application has been received and processed, our credit control department will be in touch.

  • New Account customers are required to pay a refundable security deposit and one month’s hire in advance of delivery.
  • Existing Account customers are not required to pay a deposit.
  • Non-Account customers for short-term hires are required to pay a refundable security deposit which will be refunded to you when the equipment is returned to the depot

Norspace Hire Terms & Conditions apply at all times. Click here to view.

You can place an order by phone or by e-mail.

For hire in the Republic of Ireland:

+353 (0)1 452 9355
info@norspacehire.ie

For hire in Northern Ireland:

+44 (0)28 9265 0111
info@norspacehire.co.uk

We recommend reserving equipment as soon as possible, especially for busy periods like summer or bank holidays.

EQUIPMENT

We charge for broken or damaged equipment.

We recommend you secure all hired equipment when not in use to protect it from vandalism or loss.

A cleaning charge will be applied if equipment is returned that requires extra cleaning.

  • Equipment remains on hire and chargeable until returned to the depot.
  • Norspace will not assume you are finished with an item until you call or e-mail the depot to off-hire the equipment and arrange a suitable collection date.
  • Security of equipment remains the customer’s responsibility until returned to the Norspace depot.

ON SITE

Contact the hire depot immediately, should any issue occur.

Typically, Norspace will arrange for an engineer to visit your site and repair the equipment, alternatively we will exchange the broken equipment as soon as possible.

We will do our best to place equipment anywhere on your site at your request, but we will only place units where they will be stable, secure and easily accessed for maintenance and servicing.

TRANSPORT

We do our best to accommodate your delivery requests when the order is placed with our depot.

  • Please call or email the depot to off-hire the equipment and arrange a collection date.
  • Equipment remains on hire and chargeable until returned to the depot.
  • Security of equipment remains your responsibility until returned or collected by Norspace.

PAYMENT

  • Account holders will be sent a monthly invoice at the end of each calendar month giving 30 days to pay. Payment can be made via bank transfer or by debit/credit card.
  • Non-Account holders must pay in advance of delivery. Payment can be made via bank transfer or by debit/credit card.

 

Please query invoices within 7-14 days of receipt.

 +44 (0)28 9265 0111
 info@norspacehire.com

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